Refund & Delivery policy

DELIVERY

Delivery will be made to the address specified by you when you register on the website, provided the address is within Malaysia. You have the ability to change this address through the “edit profile” feature and during the confirmation stage at the checkout. It is your responsibility to ensure you are available to receive the delivery.

When an order is accepted, we will do our utmost arrangement to ensure your order will be dispatched and install (if required) within 7 working days of place the order subject to availability of stock and receipt of clear funds, however Intrix

(a) cannot be held liable for any failure or late deliveries for any reason
(b) any damage or loss due to unloading or packaging; or
(c) damage to property caused upon entering premises to deliver the products.

We will, however, work with our appointed service and yourself to ensure a smooth delivery. Notwithstanding the foregoing, prior to the cancellation of your order, in the event we agree to redeliver your order on your request, you agree to pay such re-delivery charges, and in the manner as we may inform you from time to time.

RETURNS

You must inspect the products and verify your order of the products upon delivery, and notify us within 7 days from the date you receive the products of any incorrect order or damaged products, in writing or by contacting our customer services team on 1-700-81-6608. We will only accept returns, subject to the following:

Products are returned only in Malaysia.

Products must be unused or problematic and in their original condition and packaging accompanied by the original invoice.

For food safety requirement, no refund or exchange will be given for consumables (capsules) if the packaging (box) has been opened. Please verify prior to opening the packaging by reading the details of the content written on the packaging.

Original shipping costs will not be refunded and you have to bear the cost of shipping the item back to us.

You cannot refuse to accept products merely because they are not delivered by any given date or dates.

If the item you purchased is defective in material and workmanship due to our fault, we may offer a repair, exchange or refund, at our discretion as appropriate in accordance with these terms and our prevailing exchange policy, if any.

Save for the standard manufacturer’s warranty terms applicable for the specific Intrix product purchased under this Agreement, all other warranties, conditions, terms, undertakings and obligations implied by statute, common law, trade usage, or course of dealing are excluded to fullest extent permitted by law. In particular, warranties relating to merchantability, fitness for purpose, satisfactory quality and/or compliance with description are excluded.